// Fractional CIO pricing

Simple, Transparent
Pricing

Per-user monthly rates. No hidden fees, no hourly billing, no surprises. Choose your level of CIO engagement.

Essential

$110/user/mo
Minimum 5 users

Managed IT foundation. Monitoring, patching, and help desk. For teams that need their IT to just work.

  • ✓Email & Slack support
  • ✓Remote desktop support
  • ✓Break-fix support
  • ✓Basic documentation access
  • ✓Monthly support reports
  • ✓Onboarding/offboarding help
  • —Client provides own security tools
  • —30 tickets/month limit
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Most Popular

Professional

$175/user/mo
Minimum 10 users

Managed IT + fractional CIO advisory. Quarterly roadmaps, vendor reviews, and budget planning. For teams scaling through 25+ headcount.

  • ✓Everything in Essential, plus:
  • ✓RMM platform (NinjaOne)
  • ✓Password management (1Password)
  • ✓EDR/Antivirus management
  • ✓Automated patch management
  • ✓24/7 system monitoring
  • ✓Identity provider management
  • ✓Quarterly CIO roadmap sessions
  • ✓Vendor reviews & budget planning
  • ✓Priority support & faster SLAs
  • —60 tickets/month (soft limit)
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Enterprise

$300+/user/mo
Minimum 25 users

Embedded fractional CIO. Named executive, compliance leadership, strategic planning, unlimited scope. For teams preparing for audit, fundraise, or acquisition.

  • ✓Everything in Professional, plus:
  • ✓Named fractional CIO, embedded
  • ✓Unlimited support tickets
  • ✓Custom SLA agreements
  • ✓24/7 emergency coverage
  • ✓Compliance leadership (SOC 2, HIPAA)
  • ✓Monthly executive reviews
  • ✓Disaster recovery planning
  • ✓Fundraise & acquisition IT readiness
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// Add-On Services

Beyond the base plan.

Specialized services available to any tier.

Hardware

Hardware Procurement

We source and deliver laptops, desktops, and accessories with competitive volume pricing.

$500/mo

After-Hours Support

24/7 emergency response for Essential & Professional tiers (P1/P2 issues only).

From $2,500

Migration & Onboarding

Full environment assessment, migration planning, and user training.

$3,500 once

Security Audit

Comprehensive security assessment with remediation roadmap.

$2,000/mo

Compliance Management

Ongoing SOC 2, HIPAA, or PCI compliance support & documentation.

$175/hr

Project Work

Custom integrations, infrastructure upgrades, and special projects.

// Service Level Agreements

Response times by tier.

All SLAs based on business hours (9AM–6PM local time) unless 24/7 support is included.

Priority LevelEssentialProfessionalEnterprise
Critical (P1)
System down, security breach		 4 hours30 minutes15 min 24/7
High (P2)
Major impact, multiple users		 8 hours2 hours1 hour
Medium (P3)
Single user impacted		 24 hours4 hours2 hours
Low (P4)
Requests, questions		 48 hours24 hours8 hours
// FAQ

Common questions.

Everything you need to know before booking a call.

You pay a monthly rate for each employee who needs IT support. Add or remove users anytime — additions are prorated immediately, removals take effect at month end.
Month-to-month service with 30-day cancellation notice. We earn your business every month. A one-time onboarding fee applies to new clients.
Each user gets account management, device support, onboarding/offboarding, access to help desk, and all platform management listed in your tier.
For Essential tier, we'll discuss upgrading to Professional. For Professional tier, we review usage monthly — consistent overages may require a tier adjustment.
Most clients are fully onboarded within 1–2 weeks depending on environment complexity.
Software development, custom coding, physical on-site support (available for additional fee), and legal/compliance consulting are outside our scope.
// Next step

Not sure which tier fits?

Schedule a free discovery call. We'll ask the right questions and tell you exactly what you need — even if it's not us.

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