ARC Industries exists because the companies we care about deserve better than the two options they've been given.
Most companies in the 10–100 employee range are stuck with a bad choice.
Hire an IT generalist who can't keep up with a fast-moving business. They fix laptops but can't manage modern SaaS environments or lead service desk operations.
Hand everything to an MSP that assigns whoever's available. No continuity, no strategy, no accountability.
Direct access to a senior IT consultant without agency overhead — every engagement is handled by someone who treats your infrastructure like it's their own. 20+ years of IT leadership spanning multi-client MSP operations serving 200+ companies, service desk management, and large-scale environments with 120+ users. MCSE certified. Proven results: 35% improvement in first-call resolution, 30% ticket volume reduction through automation, 98% user satisfaction.
Tech-forward companies in the 10–100 employee range across the US. Teams that have outgrown the "everyone figures out their own laptop" phase but aren't ready to hire a full-time IT manager.
Four principles that shape every engagement.
You're not triaged by a junior tech and escalated later. The person who picks up your problem is the person who fixes it.
Identity management, endpoint protection, and access controls are standard practice — not optional upgrades.
Flat pricing. No retainers. No surprises. You see exactly what we're doing and what it costs, every month.
We monitor, patch, and plan ahead. Problems get caught before they interrupt your team's day.